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Fiserv

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Fiserv, Inc.
Company typePublic
Founded1984; 41 years ago (1984)
HeadquartersMilwaukee, Wisconsin, U.S.
Key people
RevenueIncrease US$20.5 billion (2024)
Increase US$5.88 billion (2024)
Increase US$3.13 billion (2024)
Total assetsDecrease US$77.2 billion (2024)
Total equityDecrease US$27.1 billion (2024)
OwnerKKR & Co. (12%)
Number of employees
c. 38,000 (2024)
Websitefiserv.com
Footnotes / references
[1][2]

Fiserv, Inc. (/faɪˈsɜːrv/ fy-SURV) is an American multinational financial technology company headquartered in Milwaukee, Wisconsin. The company processes debit and credit card transactions, loyalty programs, loans, electronic bill pay, wires and ACH transfers, check deposits, and ATM transactions on behalf of banking institutions.[1] The company also produces debit and credit cards and point of sale terminals.[1]

Customers primarily include companies in the financial services sector, including banks, savings and loan associations, credit unions, securities broker dealers, mortgage, insurance, leasing and finance companies, and retailers.[1] In 2024, 85% of the company's revenues were from the U.S. and Canada, while 15% of revenues were from other countries.[1] Processing represented 81% of revenues and products, including software, hardware, and physical cards, represented 19% of revenue.[1] The company is ranked 208th on the Fortune 500[3] and 269th on the Forbes Global 2000.[4]

History

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1980s and 1990s

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Fiserv was founded in 1984, and within two years, it was listed on NASDAQ. The company experienced rapid growth mainly due to a series of acquisitions, including Citicorp Information Resources, a subsidiary of Citicorp, which was the largest acquisition in its early years. This acquisition put Fiserv into the commercial banking, internal and credit union core account processing market space.[5]

In 1995, Fiserv acquired Information Technology, Inc., (ITI) of Lincoln, Nebraska. Thus, Fiserv acquired Premier, which at that time was the most widely implemented account processing platform in the US, and represented an increase in Fiserv's account processing clients.[5] Fiserv also launched its website in 1995, and introduced fully electronic bill payment (branded as E-bills) in 1997, reaching $1 billion in revenue.[6]

2000s

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In 2003, Fiserv acquired General American Corporation.[7] It also acquired Consumer Network Services from Electronic Data Systems for $320 million.[8]

In 2005, Jeff Yabuki became Fiserv's CEO, and the company acquired a number of businesses, including Del Mar Database, assets of U.S. eLending business from Emergis, Interactive Technologies, Administrative Services Group Inc., JW Hutton, BillMatrix, VerticalPoint, and Xcipio, Inc.[citation needed]

In 2006, Fiserv acquired CareGain, Inc., Asset of CT Insurance Services & CCH Wall Street.[citation needed]

In 2007, Fiserv acquired NetEconomy[9] and CheckFree — which had itself just acquired Corillian, Carreker, PhoneCharge[10] and Upstream Technologies LLC.[11] This was Fiserv's largest acquisition to date; CheckFree was at that time the leading provider of online banking, online bill payment, electronic bill payment services, and software for check clearance and ACH (also known as direct debit) processing.[5]

In 2008, Fiserv made an acquisition of Interactive Technologies, Inc., provider of billing software and ancillary products for the banking and investment advisory industries, granting Fiserv control of their "Advantage Fee System" which calculates complex billing for fees and commissions. In the same year, Fiserv acquired i_Tech, a Montana-based item processing company that had been owned by First Interstate Bank.[12] Fiserv also acquired The Data Center, a Texas-based item processing company, from BBVA Compass Bank.[13]

2010s

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In 2010, Fiserv acquired AdviceAmerica, provider of software for financial institutions.[14]

In 2011, Fiserv acquired M-Com. Established in 2000 and based in Auckland, New Zealand, M-Com developed mobile banking apps.[15] Fiserv also in 2011 acquired Maverick Network Solutions, established in 2006 and based in Brandywine Hundred, Delaware,[16] and CashEdge, developer of payment solutions, including Popmoney.[17]

In 2013, Open Solutions, Inc., an account processing platform, was yet another company acquired by Fiserv, following a rebrand of Open Solutions managed by branding agency Bob's Your Uncle. Fiserv paid $55 million to acquire Open Solutions, by taking on $960 million in debt.[18][19]

In 2016, Fiserv acquired Community Financial Services from ACI Worldwide [20] and Convenience Pay from Hewlett Packard.[21]

In 2017, Fiserv acquired Dovetail[22] and Monitise.[23]

In August 2017, Fiserv acquired PCLender.[24]

In 2018, Fiserv acquired MoneyPass, a surcharge-free debit card and ATM processing network, from Elan Financial Services, a unit of U.S. Bancorp.[25]

In 2019, First Data, a payment processor, was acquired for $22 billion, making it one of the largest acquisitions in the financial technology sector.[26]

2020s

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In 2020, Fiserv made an acquisition of Bypass Mobile, enterprise point of sale platform.[27] In the same year, CEO Jeffery Yabuki stepped down and was replaced by Frank Bisignano.

In 2021, Fiserv acquired Ondot Systems, a digital experience platform for financial institutions;[28] NetPay, a payment facilitator;[29] and BentoBox, provider of online restaurant operations.[30]

In 2022, Fiserv acquired Finxact, provider of cloud-based core banking services.[31] The company also acquired TIF District in the same year.

The city of Milwaukee created a tax incremental financing district to incentivize Fiserv to remain in downtown Milwaukee, Wisconsin. The 7 million dollars will be available through annual payments, with the condition Fiserv must base at least 780 employees at the downtown location.[32]

On June 6, 2023, Fiserv switched its stock listing from Nasdaq to the New York Stock Exchange and changed its ticker symbol from FISV to FI.[33]

In October 2023, Fiserv acquired Skytef, the primary distributor of Software Express payment solution SiTef.[34]

In March 2025, Fiserv completed the acquisition of Payfare.[35]

In April 2025, Fiserv acquired Australian payment facilitator Pinch Payments for an undisclosed sum.[36]

In April 2025, Fiserv agreed to acquire Money Money Servicos Financeiros S.A., a Brazil-based financial technology company.[37]

In 2025, CEO Frank Bisignano resigned after he was confirmed as commissioner of the Social Security Administration.[38]

In October 2025, Fiserv stock lost more than 40% of its value after the company reported lower quarter earnings and a lower forecast for the year, citing customer complaints of fees related to its Clover platform.[39]

On November 11, 2025, after over 2 years on the NYSE under the symbol FI, Fiserv switched its stock exchange listing back to the Nasdaq Global Select Market and changed its ticker symbol back to the one it used when it was on the Nasdaq, FISV.[40]

Litigation with Shift4

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Following its 2019 acquisition of First Data, Fiserv inherited a significant legal dispute between its subsidiary CardConnect and rival payments company Shift4. The lawsuit included allegations of breach of contract and lasted for several years. The case was ultimately settled in late 2022 after a direct agreement was reached between Fiserv CEO Frank Bisignano and Shift4 CEO Jared Isaacman. The terms of the settlement remain confidential.[41]

Acquisitions and mergers

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  • Largest acquisition: First Data Corporation in 2019 for $22 billion
  • Total acquisitions: Over 24 companies since inception
  • Focus areas: Payments, financial technology, banking services, and digital solutions
Year Acquisition/Merger Details
1991 Citicorp Information Resources Entered commercial banking and credit union core account processing market
1995 Information Technology, Inc. (ITI) Acquired Premier account processing platform
2003 General American Corporation (GAC) Major corporate acquisition
2005 Multiple Acquisitions Included Del Mar Database, Interactive Technologies, BillMatrix, and others
2006 CareGain, Inc. Technology acquisition
2006 Asset of CT Insurance Services Financial services expansion
2007 CheckFree Corporation Largest acquisition to date, leading online banking and bill payment services
2007 NetEconomy Technology services acquisition
2008 Interactive Technologies, Inc. Billing software provider
2008 The Data Center Texas-based item processing company
2010 AdviceAmerica Software for financial institutions
2011 M-Com Mobile banking apps
2011 CashEdge Payment solutions
2016 Community Financial Services From ACI Worldwide
2017 Dovetail Technology services
2018 MoneyPass Surcharge-free debit card network
2019 First Data Corporation $22 billion merger, transformative combination
2020 Bypass Mobile Enterprise point of sale platform
2021 Ondot Systems, Inc. Digital experience platform
2021 BentoBox Restaurant operations technology
2022 Finxact Cloud-based core banking services
2022 Merchant One Independent sales organization
2022 Yacare Argentinian payment service provider
2023 Skytef Brazilian payment solutions distributor
2025 Payfare Inc. Embedded finance and program management solutions
2025 Pinch Payments Australian payment facilitator and management platform

Products

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Fiserv offers multiple products, including:

  • Carat, a platform that organizes payments and experiences for large businesses[42]
  • CardHub, which allows customers to get digital payment cards[43]
  • Clover, for small businesses to accept payments at the point of sale, as well as to track sales[44]
  • Pinch Payments, a payment facilitator providing embedded card processing and direct debit to SaaS and to small businesses via proprietary SaaS that integrates with Xero, Quickbooks and MYOB.[45]

References

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  1. ^ a b c d e f "Fiserv, Inc. 2024 Annual Report (Form 10-K)". United States Securities and Exchange Commission. February 20, 2025.
  2. ^ "SEC FORM 13-D Information Table". sec.gov. U.S. Securities and Exchange Commission.
  3. ^ "Fiserv". Fortune.
  4. ^ "Fiserv". Forbes.
  5. ^ a b c Fiserv, Inc. (July 31, 2009). "Fiserv Celebrates 25th Anniversary by Remembering Founders and Serving Clients". Fiserv.com (Press release). Retrieved March 23, 2016.
  6. ^ Fiserv, Inc. (n.d.). "About Fiserv". Fiserv.com. Archived from the original on January 10, 2019. Retrieved March 23, 2016.
  7. ^ "Fiserv completes acquisition of General American". American City Business Journals. September 29, 2003.
  8. ^ "Fiserv buys EDS unit for $320 mln". MarketWatch. November 14, 2002.
  9. ^ "Fiserv Acquires Global Financial Crime Management Leader, NetEconomy". www.newswire.ca. Retrieved November 17, 2017.
  10. ^ "StackPath". www.tdworld.com. January 6, 2006. Retrieved May 6, 2021.
  11. ^ "Corillian purchaser CheckFree bought by Fiserv". www.bizjournals.com. Retrieved November 17, 2017.
  12. ^ "First Interstate selling Billings-based company"[permanent dead link] KPAX.com. Retrieved 18 April 2009.
  13. ^ Gores, Paul (November 3, 2008). "Fiserv acquires the Data Center from Compass Bank". Milwaukee Journal Sentinel.
  14. ^ "Fiserv acquires AdviceAmerica - BusinessWeek". businessweek.com. 2011. Archived from the original on November 2, 2012. Retrieved August 2, 2011.
  15. ^ Cohen, Stessa (March 3, 2011), With M-Com Deal, Fiserv Becomes Lead Vendor in Mobile Retail Banking (PDF), Gartner, retrieved February 1, 2013
  16. ^ Starkey, Jonathan (March 11, 2011), "Delaware debit firm bought by Wis. company", Delaware Online, Gannett, OCLC 38962480, retrieved March 12, 2011
  17. ^ "Fiserv completes acquisition CashEdge", Yahoo! Finance, Yahoo!, September 14, 2011, retrieved September 22, 2011
  18. ^ "Fiserv Buys Open Solutions to Grow Financial Services", Bloomberg, January 15, 2013, retrieved January 15, 2013
  19. ^ Camhi, Jonathan (January 15, 2013). "Fiserv Acquires Competitor Open Solutions". Retrieved March 23, 2016.
  20. ^ "Fiserv buying digital banking business from ACI Worldwide for $200 million", Milwaukee Business Journal, January 21, 2016, retrieved October 24, 2017
  21. ^ "Fiserv profit on sale business interest | BizTimes Media Milwaukee". BizTimes Media Milwaukee. May 6, 2016. Retrieved November 16, 2017.
  22. ^ "Fiserv Moves to Reinvent Payments Infrastructure with Acquisition Dovetail". www.businesswire.com. August 21, 2017. Retrieved November 16, 2017.
  23. ^ "Fiserv completes Monitise acquisition | BizTimes Media Milwaukee". BizTimes Media Milwaukee. September 1, 2017. Retrieved November 16, 2017.
  24. ^ "Fiserv acquires the assets of PCLender". Reuters. August 1, 2017.
  25. ^ Hurst, Samantha (October 31, 2018). "Fiserv Completes Acquisition of Elan Financial Services' Third Party Debit Processing Solutions". Crowdfund Insider.
  26. ^ "Fiserv completes acquisition of First Data". July 30, 2019.
  27. ^ "Fiserv Snaps Up Bypass Mobile to Boost Omni-commerce Presence". March 20, 2020.
  28. ^ "Fiserv Enhances Digital Experiences with Acquisition of Ondot" (Press release). December 16, 2020.
  29. ^ "Fiserv Acquires NetPay". November 16, 2021.
  30. ^ "Fiserv Completes Acquisition of BentoBox". November 22, 2021. Retrieved June 12, 2023.
  31. ^ "Fiserv to Accelerate Digital Banking Transformation for Clients with Acquisition of Finxact". February 7, 2022.
  32. ^ Daykin, Tom (November 18, 2022). "Milwaukee's $7 million plan to help finance Fiserv's headquarters just won its first OK". The Milwaukee Journal Sentinel. Retrieved November 19, 2022. The $7 million would be provided through annual payments for up to 20 years tied to HUB640's higher property tax bills
  33. ^ https://www.nasdaq.com/press-release/fiserv-completes-listing-transfer-to-the-new-york-stock-exchange-2023-06-07
  34. ^ "Fiserv Strengthens Distribution Network in Brazil With Skytef Acquisition". PYMNTS.com. October 13, 2023. Retrieved July 17, 2024.
  35. ^ "Fiserv Completes Acquisition of Payfare". Retrieved March 19, 2025.
  36. ^ PYMNTS (April 8, 2025). "Fiserv Acquires Australian Payment Facilitator Pinch Payments". PYMNTS.com. Retrieved April 28, 2025.
  37. ^ PYMNTS (April 23, 2025). "Fiserv to Acquire Brazilian Financing Engine Money Money". PYMNTS.com. Retrieved April 24, 2025.
  38. ^ "Fiserv CEO transition took only 10 days, CFO says". Informa. March 11, 2025.
  39. ^ Mason, Emily (October 30, 2025). ""Fiserv's $30 Billion Plunge Followed Client Backlash on Fees"". Bloomberg.
  40. ^ "Fiserv Announces Transfer of Stock Exchange Listing to Nasdaq".
  41. ^ "Fiserv, Shift4 Settle Long-Running CardConnect Lawsuit". PYMNTS.com. December 21, 2022. Retrieved October 12, 2023.
  42. ^ "Carat from Fiserv | The next gen platform to drive more commerce". www.carat.fiserv.com. Retrieved April 24, 2024.
  43. ^ "Cardhub". www.fiserv.com. Retrieved April 24, 2024.
  44. ^ "POS System & Credit Card Readers | Clover". www.clover.com. Retrieved April 24, 2024.
  45. ^ "Pinch Payments Website | Pinch". www.getpinch.com.au. Retrieved October 15, 2025.
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