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Other than IBM, which was still in the "selling iron" business, Cincom became the first U.S. software firm to promote the concept of a database management system (DBMS).<ref name=BOMP/> Cincom delivered the first commercial database management system that was not bundled with a computer manufacturer's hardware and proprietary software<ref>{{Cite web|url=https://www.cincom.com/us/company/about-us#history|title=Cincom - A Leader in Enterprise Software Solutions {{!}} Cincom Systems|website=www.cincom.com|language=en-us|access-date=2018-04-25}}</ref>.{{Citation needed|date=June 2013}}
Other than IBM, which was still in the "selling iron" business, Cincom became the first U.S. software firm to promote the concept of a database management system (DBMS).<ref name=BOMP/> Cincom delivered the first commercial database management system that was not bundled with a computer manufacturer's hardware and proprietary software<ref>{{Cite web|url=https://www.cincom.com/us/company/about-us#history|title=Cincom - A Leader in Enterprise Software Solutions {{!}} Cincom Systems|website=www.cincom.com|language=en-us|access-date=2018-04-25}}</ref>.{{Citation needed|date=June 2013}}


===1970s===
===1970s and 1980s===
Cincom introduced several new products during the 1970s, including:
Cincom introduced several new products during the 1970s, including:
*ENVIRON/1 (1971), a control system for teleprocessing networks.
*ENVIRON/1 (1971), a control system for teleprocessing networks.
Line 85: Line 85:
*Manufacturing Resource Planning System (1979), a packaged [[Enterprise resource planning|ERP field]] data system for manufacturers that is the ancestor of today's CONTROL system.
*Manufacturing Resource Planning System (1979), a packaged [[Enterprise resource planning|ERP field]] data system for manufacturers that is the ancestor of today's CONTROL system.


Starting in 1971, Cincom opened offices in Canada, England, Belgium, France, Italy, Australia, and Japan.
Starting in 1971, Cincom opened offices in Canada, England, Belgium, France, Italy, Australia, Japan,
⚫
Brazil and Hong Kong.


New products introduced in the 1980s included:
===1980s===
⚫
*EPOCH-FMS (1980), a directory-driven financial management system.
*Cincom expanded its operations and opened offices in:
⚫
*Series 80 Data Control System (1980), an interactive online data dictionary.
**Brazil (1980)
⚫
*ULTRA (1983), an interactive database management system for Digital Equipment Corporation's (DEC) VAX hardware.
⚫
**Hong Kong
⚫
*PC CONTACT (1984), a fully integrated, single-step communications facility that interactively linked an IBM mainframe computer with the user's IBM personal computer.
*Cincom introduced several new products during the 1980s, including:
⚫
*MANAGE User Series (1984), an integrated, decision-support system that combined extensive personal computing capabilities with the power and control of the mainframe.
⚫
**EPOCH-FMS (1980), a directory-driven financial management system.
⚫
*SUPRA for SQL (structured query language) (1989).
⚫
**Series 80 Data Control System (1980), an interactive online data dictionary.
⚫
*CASE Environment (1989), a series of integrated components that assisted users who were facing cross-platform development demand from multiple areas within their computers.
⚫
**ULTRA (1983), an interactive database management system for Digital Equipment Corporation's (DEC) VAX hardware.
⚫
*Comprehensive Planning & Control System (CPCS) (1989), a resource and project guidance system that centralized management of resources and activities.
⚫
**PC CONTACT (1984), a fully integrated, single-step communications facility that interactively linked an IBM mainframe computer with the user's IBM personal computer.

⚫
**MANAGE User Series (1984), an integrated, decision-support system that combined extensive personal computing capabilities with the power and control of the mainframe.

⚫
**SUPRA for SQL (structured query language) (1989).
⚫
By 1980, TOTAL product sales reached $250 million.{{CN}}
⚫
**CASE Environment (1989), a series of integrated components that assisted users who were facing cross-platform development demand from multiple areas within their computers.
⚫
**Comprehensive Planning & Control System (CPCS) (1989), a resource and project guidance system that centralized management of resources and activities.
⚫
*1980: TOTAL product sales reach $250 million.
*1982: Cincom becomes the first software firm to receive the President's "E" award for superior performance in increasing or promoting exports.{{cn|date=July 2016}}
*1985: Cincom receives the "E-Star" award from the U.S. Department of Commerce for export excellence.{{cn|date=July 2016}}
*1984: [[Dennis Yablonsky]] became president and served three years.
*1986: SUPRA release 1.3 received the highest score (64%) ever of any relational database from Dr. E. F. Codd.
*1987: Thomas Nies resumed the role of president.
*1988: In celebration of its 20th anniversary, Cincom Systems chartered the [[Concorde]] supersonic airliner for corporate purposes and was the first company to do so. It was the first time the high-speed jet made a private landing in Cincinnati.


===1990s===
===1990s===
⚫
New products during the 1990s, included:
*The [[United States Defense Information System Agency (DISA)]] designated Cincom as its "vendor of choice" – the first time the U.S. government ever specified a single vendor's products as the standard.
⚫
*AD/Advantage (1991), an application development system that automated development and maintenance activities throughout all phases of the application life cycle.
⚫
*Cincom introduced several new products during the 1990s, including:
⚫
*XpertRule (1993), a knowledge specification and generation system.
⚫
**AD/Advantage (1991), an application development system that automated development and maintenance activities throughout all phases of the application life cycle.
⚫
*TOTAL FrameWork (1995), a set of object-oriented frameworks, services and integrated development environments (IDEs) for the assembly and maintenance of Smalltalk, Java, C++ and Visual Basic business applications.
⚫
**XpertRule (1993), a knowledge specification and generation system.
⚫
*Cincom Acquire (1995), an integrated selling system for companies that deliver complex products and services.
⚫
**TOTAL FrameWork (1995), a set of object-oriented frameworks, services and integrated development environments (IDEs) for the assembly and maintenance of Smalltalk, Java, C++ and Visual Basic business applications.
⚫
*AuroraDS (1995), an enterprise-wide [[solution]] that allowed organizations to automate document creation, production, output and management in a client/server environment.
⚫
**Cincom Acquire (1995), an integrated selling system for companies that deliver complex products and services.
⚫
*SPECTRA (1997), a system that provided customer administration and resource efficiency for telecommunications, utilities and service industries.
⚫
**AuroraDS (1995), an enterprise-wide [[solution]] that allowed organizations to automate document creation, production, output and management in a client/server environment.
⚫
*gOOi (1997), a solution that turns traditional server-based applications into graphical integrated desktop (client) applications.
⚫
**SPECTRA (1997), a system that provided customer administration and resource efficiency for telecommunications, utilities and service industries.
*Cincom Encompass (1998), a suite of integrated components for next-generation call centers.
⚫
**gOOi (1997), a solution that turns traditional server-based applications into graphical integrated desktop (client) applications.
**Cincom Encompass (1998), a suite of integrated components for next-generation call centers.
*Cincom [[Smalltalk]] (1999), a suite that includes [[VisualWorks]] and the ObjectStudio Enterprise development environment.
**Cincom [[Smalltalk]] (1999), a suite that includes [[VisualWorks]] and the ObjectStudio Enterprise development environment.
*Cincom iC Solutions (1999), a technology that combines sales and marketing automation with knowledge-based support for product and service configuration.
**Cincom iC Solutions (1999), a technology that combines sales and marketing automation with knowledge-based support for product and service configuration.
*Cincom expands by opening offices in:
**Mexico City, Mexico (1994)
**Milan, Italy (1996)
**Shanghai, China (1998)
*1995: Cincom founder, Tom Nies, received an honor from the Information Technology and Society division of the [[Smithsonian Institution]] as one of the founders of the computer industry.
*1995: Cincom founder, Tom Nies, received recognition as the longest-serving active CEO in the entire computer industry (27 years).
*1996: Cincom acquired the print division of Andersen Consulting in Lyon, France (1996); ObjectStudio's German operations from VMark (1996); ChemData, a workstation storage and retrieval document management software company in Lyon, France (1997); and the VisualWorks product line from ObjectShare (1999).


===2000 to present===
===2000 to present===
*Cincom acquired Grovewood Financial Management (2000), a UK-based independent financial advisor company and Synchrony Communications (2004), a company once operated by divine, Inc.
*Cincom introduced several new products this decade including:
*Cincom introduced several new products this decade including:
**Cincom Knowledge Builder (2001), a business-rules management system that streamlines sales and service processes by providing advice and guidance at the point of customer interaction.
**Cincom Knowledge Builder (2001), a business-rules management system that streamlines sales and service processes by providing advice and guidance at the point of customer interaction.

Revision as of 03:43, 27 August 2018

Cincom Systems, Inc.
Company typePrivate
IndustryComputer software
IT Services
Founded1968
Headquarters
Cincinnati, Ohio
,
USA
Key people
Thomas M. Nies, CEO and Founder
Greg Mills, President
ProductsCPQ Software
Customer Communications Management Software (CCM)
Contact Center Software
Document Automation
Data Management
Application Development
WebsiteCincom Systems, Inc.

Cincom Systems, Inc., is a privately held, multinational, computer technology corporation founded in 1968 by Tom Nies, Tom Richley and Claude Bogardus.[1]

The company's best known product is named TOTAL[2] and it was the first commercial database management system not bundled with manufacturer hardware and proprietary software.[3]

Global Offices

Headquartered in Cincinnati, Ohio, Cincom Systems has offices in the Americas, Europe and Asia Pacific.[4]

Historical Significance

Cincom was introduced at a time when hardware was far more important than software,[5] and the computer industry did not have any form of "mass merchandising."[6]

On August 20, 1984, President Ronald Reagan called Cincom and Tom Nies "the epitome of entrepreneurial spirit of American business."[7]Nies had seen that the closest to a software industry were the few Service bureaus then in existence, none of which were in Cincinatti. The company he started was initially only writing programs for individual companies; TOTAL came later.[6]

From 1968 thru 2017,[8] Cincom founder Thomas M. Nies was the longest actively serving CEO in the computer industry,[9] and his company was described in 2001 as "a venerable software firm, included in the Smithsonian national museum along with Microsoft as a software pioneer."[10]

Cincom Systems' History Museum is located at its corporate headquarters in Cincinnati, Ohio.

Corporate History

1968 - 1969

Convinced that software was a potential profit center, rather than a drain on profits, as was then viewed by IBM management, Thomas M. Nies, left IBM late 1986 and and brought along Tom Richley and Claude Bogardus. By March 1969, the company became a full-service organization and added a few more people.[6]

The name Cincom was a contraction of the words "Cincinnati" and "computer."

Initially they simply wrote programs for local companies. At some point they realized that the data management aspects of many programs had enough similarity to develop a product. From this effort came what became TOTAL.

Other than IBM, which was still in the "selling iron" business, Cincom became the first U.S. software firm to promote the concept of a database management system (DBMS).[2] Cincom delivered the first commercial database management system that was not bundled with a computer manufacturer's hardware and proprietary software[11].[citation needed]

1970s and 1980s

Cincom introduced several new products during the 1970s, including:

  • ENVIRON/1 (1971), a control system for teleprocessing networks.
  • SOCRATES (1972), a data retrieval system for receiving reports from the TOTAL database system.
  • T-ASK (1975), an Interactive Query Language for Harris computers
  • MANTIS (1978), an application generator.
  • TOTAL Information System, a directory-driven database management system.[12]
  • Manufacturing Resource Planning System (1979), a packaged ERP field data system for manufacturers that is the ancestor of today's CONTROL system.

Starting in 1971, Cincom opened offices in Canada, England, Belgium, France, Italy, Australia, Japan, Brazil and Hong Kong.

New products introduced in the 1980s included:

  • EPOCH-FMS (1980), a directory-driven financial management system.
  • Series 80 Data Control System (1980), an interactive online data dictionary.
  • ULTRA (1983), an interactive database management system for Digital Equipment Corporation's (DEC) VAX hardware.
  • PC CONTACT (1984), a fully integrated, single-step communications facility that interactively linked an IBM mainframe computer with the user's IBM personal computer.
  • MANAGE User Series (1984), an integrated, decision-support system that combined extensive personal computing capabilities with the power and control of the mainframe.
  • SUPRA for SQL (structured query language) (1989).
  • CASE Environment (1989), a series of integrated components that assisted users who were facing cross-platform development demand from multiple areas within their computers.
  • Comprehensive Planning & Control System (CPCS) (1989), a resource and project guidance system that centralized management of resources and activities.


By 1980, TOTAL product sales reached $250 million.[citation needed]

1990s

New products during the 1990s, included:

  • AD/Advantage (1991), an application development system that automated development and maintenance activities throughout all phases of the application life cycle.
  • XpertRule (1993), a knowledge specification and generation system.
  • TOTAL FrameWork (1995), a set of object-oriented frameworks, services and integrated development environments (IDEs) for the assembly and maintenance of Smalltalk, Java, C++ and Visual Basic business applications.
  • Cincom Acquire (1995), an integrated selling system for companies that deliver complex products and services.
  • AuroraDS (1995), an enterprise-wide solution that allowed organizations to automate document creation, production, output and management in a client/server environment.
  • SPECTRA (1997), a system that provided customer administration and resource efficiency for telecommunications, utilities and service industries.
  • gOOi (1997), a solution that turns traditional server-based applications into graphical integrated desktop (client) applications.
  • Cincom Encompass (1998), a suite of integrated components for next-generation call centers.
  • Cincom Smalltalk (1999), a suite that includes VisualWorks and the ObjectStudio Enterprise development environment.
  • Cincom iC Solutions (1999), a technology that combines sales and marketing automation with knowledge-based support for product and service configuration.

2000 to present

  • Cincom introduced several new products this decade including:
    • Cincom Knowledge Builder (2001), a business-rules management system that streamlines sales and service processes by providing advice and guidance at the point of customer interaction.
    • Cincom TIGER (2002), a tool that integrates all data sources within an organization.
    • ENVIRON (2003), an enabling technology that helps manufacturers integrate their business systems, improve their business processes and eliminate waste throughout their organizations.
    • Cincom Synchrony (2004), a customer-experience management system for multi-channel contact centers.
    • Cincom Eloquence[13] (2006), a document-composition solution that provides business-line professionals with the ability to generate dynamic-structured and free-form documents.
  • Cincom expanded into services in 2001 with OverC outsourced call center services and their application service provider offering CinAPPS.
  • Cincom opened an office in New Delhi, India (2000).
  • 2004: Ernst & Young inducted Nies into its Entrepreneur of the Year Hall of Fame[14].
  • 2005: Along with the CEO of Adobe, Nies won the International Stevie Award for Best Executive in the International — "the business world's own Oscars," according to the New York Post. Nies also received the University of Cincinnati Lifetime Achievement award.
  • 2006: Cincom CEO Tom Nies spoke at the United Nations and urged executives, diplomats and officials to simplify their information technology on June 27, 2006, at the 18th Annual Information Security, IT Infrastructure, and Business Continuity Conference and Exhibit at the United Nations. While at the UN, Nies also participated in a forum with global leaders on IT security threats. These forums offered a global view and educational format for business, technology, and government executives. "Most software applications are designed to automate organizational processes. But to get the most impact from technology implementations, simplifying processes is vital," said Nies.
  • 2007: Cincom generated over $100 million in revenue for the 21st straight year, a feat unmatched by any private software publisher in the world. Microsoft (a public company) is the only other software publisher in the world to reach this milestone.
  • 2008: Cincom and CEO Thomas Nies appeared in a case study by Harvard Business School. "Description: Tom Nies, charismatic CEO of Cincom Systems, is considering a public offering of his software enterprise, but the 1987 stock market crash checked his plans. Nies reflected that capital for expansion would keep Cincom at the frontier of technological development in a changing industry. He also realized that an IPO might negate his firm's efforts to deliver high levels of customer satisfaction and change Cincom's unique corporate culture.
  • 2012: Cincom signed Global Independent Software Vendor agreement with Microsoft Dynamics for products, working with Microsoft Dynamics CRM and Microsoft Dynamics AX.
  • 2013: Cincom released the Cincom Business Suite, ERP value add for complex manufacturing built natively on Microsoft Dynamics AX
  • 2017: Greg Mills, Vice President of International Sales, was named Cincom Systems corporate president[15]

Solutions and Services

Cincom delivers software and services in the following areas:

  • CPQ/Product Configuration Software[16]
  • Customer Communications Management (CCM) Software[17]
  • Engineered-to-Order Configuration
  • Knowledge Configuration
  • Document Automation
  • Data Management
  • Application Development
  • Business Intelligence
  • Contact Center

Cincom solutions and services cover the following industries:

  • Aerospace & Defense
  • Complex Manufacturing
  • Education
  • Energy/Power Generation Manufacturing[18]
  • Financial Services/Insurance[19]
  • High-Tech Electronics Manufacturing
  • HVAC-R/Plumbing Manufacturing
  • Government
  • Industrial Equipment Manufacturing[20]
  • Medical/Healthcare/Life Sciences Manufacturing[21]
  • Specialty Vehicles Manufacturing[22]
  • Retail
  • Telecommunications
  • Non-profit

Corporate Offices

Global offices

  • Americas: Brazil, Canada, Latin America, United States[23]
  • Europe: België | Belgique (Belgium), Deutschland (Germany), España (Spain), France[24], Italia (Italy)[25], Monaco, Nederland (Netherlands), Schweiz | Suisse | Svizzera (Switzerland), Sweden, United Kingdom[26]
  • Asia: Japan
  • Australia: Australia[27]

References and footnotes

  1. ^ Tom Nies (December 31, 2009). "Cincom Systems' Total". IEEE Explore. IEEE. With this article, he describes how Cincom, the company he cofounded in 1968 with only $600 in capital, grew into one of the largest software ...
  2. ^ a b "Prerelational DBMS vendors — a quick overview". February 9, 2006. With BOMP and D-BOMP, IBM was probably the first company to commercialize precursors to DBMS. (BOMP stood for Bill Of Materials Planning, foreshadowing the hierarchical architecture of IMS.) ... In the 1970s, Cincom was probably the most successful independent software product company. Its flagship product was Total, a shallow-network DBMS that was a little more general than the strictly hierarchical IMS.
  3. ^ https://www.cincom.com/us/company/about-us#history
  4. ^ https://www.cincom.com/us/contact/offices
  5. ^ "Cincom Systems". Thomas Nies' experiences at IBM installing applications convinced him that the industry's future was in software.
  6. ^ a b c Transcript of 1995 interview "Transcript of a Video History Interview with Mr. Thomas M. Nies, Founder and Chief Executive Officer, Cincom Systems, Inc. - and the longest-serving CEO in the Computer Industry - Interviewed by David K. Allison, Division of Computers, Information & Society, National Museum of American History, Smithsonian Institution". Smithsonian Inst. ... with IBM I was selling technology. ... whereas with Procter & Gamble it was mass merchandising and mass marketing. Interestingly enough, these two industries have now come together. The computer industry has since become a mass merchandising industry, and ... {{cite web}}: Check |url= value (help)
  7. ^ https://www.youtube.com/watch?v=hTDEYzE6Ug0
  8. ^ "Thomas M. Nies: Executive Profile & Biography". Bloomberg.com. Mr. Nies served as the President of Cincom Systems Inc. until February 2017 and serves as its Chairman
  9. ^ https://www.cincom.com/blog/news/cincom-names-vp-international-sales-greg- mills-corporate-president-position
  10. ^ Rachel Melcer, Courier Staff Reporter (June 11, 2001). "Cincom hit by cash crunch". BizJournals.com.
  11. ^ "Cincom - A Leader in Enterprise Software Solutions | Cincom Systems". www.cincom.com. Retrieved 2018-04-25.
  12. ^ "Software History". Retrieved November 22, 2008. {{cite web}}: Cite has empty unknown parameter: |coauthors= (help)
  13. ^ "Customer Communications Management | Eloquence | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  14. ^ "Cincom Founder Tom Nies Inducted into Entrepreneur of the Year Hall of Fame | Cincom CEO Thomas Nies". tomnies.cincom.com. Retrieved 2018-04-24.
  15. ^ "Cincom Names VP of International Sales, Greg Mills, to Corporate President Position". Cincom Blog. 2017-02-21. Retrieved 2018-04-24.
  16. ^ "CPQ | Configure Price Quote Solutions | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  17. ^ "Customer Communications Management | Eloquence | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  18. ^ "Configure Price Quote Solutions | CPQ for Utilities & Power | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  19. ^ "Configure Price Quote Solutions | CPQ for Financial Services & Insurance | Cincom Systems | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  20. ^ "Configure Price Quote Solutions | CPQ for Enterprise Manufacturing | Cincom Systems | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  21. ^ "Configure Price Quote Solutions | CPQ for Medical & Science | Cincom Systems | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  22. ^ "Configure Price Quote Solutions | CPQ for Specialty Vehicles | Cincom Systems | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  23. ^ "CPQ (Configure-Price-Quote) and Customer Communications Management (CCM) Software Solutions | Cincom Systems". www.cincom.com. Retrieved 2018-04-24.
  24. ^ "Configurateur d'Offres (CPQ), Gestion des Communications Client (CCM) - Cincom Systems Francais". www.cincom.com (in French). Retrieved 2018-04-24. {{cite web}}: Cite has empty unknown parameter: |dead-url= (help)
  25. ^ "Cincom Systems Italy". www.cincom.com (in Italian). Retrieved 2018-04-24. {{cite web}}: Cite has empty unknown parameter: |dead-url= (help)
  26. ^ "Cincom Systems United Kingdom". www.cincom.com. Retrieved 2018-04-24. {{cite web}}: Cite has empty unknown parameter: |dead-url= (help)
  27. ^ "Cincom Systems Australia". www.cincom.com. Retrieved 2018-04-24. {{cite web}}: Cite has empty unknown parameter: |dead-url= (help)
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